In Hospital

If the death occurs in hospital, the hospital staff will contact the person named by the deceased as next of kin. This may be, but might not be, a relative. The hospital will advise whether it is possible for a doctor to issue the medical certificate, and when this will be available for collection. If a doctor who has treated the deceased is unable to issue a death certificate the death will be reported to HM Coroner for that district.

Please note that hospital bereavement offices are usually only open during normal working weekdays and they will contact you to offer support and advise you what you need to do. Once you have appointed us as funeral director we are then able to liaise with Bereavement Services ourselves,

For further advice, please do not hesitate to contact us,

At Home or in a Nursing Home

If the death was expected, contact the doctor who attended the deceased during their final illness, if the death occurred at a Nursing Home the staff will contact the doctor. If the doctor can certify the cause of death you will be given a Formal Notice which states that the doctor has signed the Medical Certificate and tells you how to register the death. Once this is issued the Nursing Home or yourself if the death was at home will need to contact us to collect your loved one, For this instance our phone lines are opened 24 hours, all year round

For further advice, please do not hesitate to contact us,

Suddenly

If death is sudden or unexpected, you should contact the following people:

• the family doctor (if known)
• the deceased nearest relative
• the police, who will help find the people listed above if necessary.

If there is any reason to suspect that the death was not due to natural causes, do not touch or remove anything in the room. The death may be referred to the coroner.

The Coroner is involved in any of the following circumstances the doctor may report the death to the coroner:

• an accident or injury
• an industrial disease
• during a surgical operation
• before recovering from an anaesthetic
• if the cause of death is unknown
• the death was sudden and unexplained

If the person who has died has not been seen or treated by a doctor within the last 14 days or has been admitted into hospital less than 24 hours before they died the death must be reported to the coroner.

Please note that during the current pandemic some rulings may have changed so please don’t hesitate to contact us for further advice.